Spotify Symphony

Content Management System for Content Operations Team

Content Management System for Content Operations Team

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Problem Statement

Despite Spotify's success, its rapid growth poses operational challenges in managing and curating an expanding content library. Current systems strain under this growth, leading to inefficiencies and potential compromises in user experience, such as content delays and inconsistencies. Streamlining content management processes is essential to ensure a seamless and enjoyable user experience.

Solution Statement

Solution Statement

5W 1H Framework

Design a Content Library for Spotify’s admin team for streamlining its content library

Define the Audience

Who?

Spotify Employees responsible for Content Ops (Metadata Check, Schedule Release)

Spotify Employees responsible for Content Ops (Metadata Check, Schedule Release)

Understand the Challenges

What

Challenge: Inefficient management of a rapidly growing content library (music & podcasts) on Spotify.
Current Impact: Delays in content availability, potential user experience issues, and operational inefficiencies.
Desired Outcome: Develop a user-friendly platform to streamline content management, expedite uploads, and enhance user experience.

Challenge: Inefficient management of a rapidly growing content library (music & podcasts) on Spotify.
Current Impact: Delays in content availability, potential user experience issues, and operational inefficiencies.
Desired Outcome: Develop a user-friendly platform to streamline content management, expedite uploads, and enhance user experience.

Understand your Goal

Why?

Root Cause: The massive content library creates operational roadblocks hindering smooth content management.
Consequences: Inefficient processes lead to delays, potentially impacting user experience and creator satisfaction.

Root Cause: The massive content library creates operational roadblocks hindering smooth content management.
Consequences: Inefficient processes lead to delays, potentially impacting user experience and creator satisfaction.

Understand the context of the problem

When and where?

The problem has emerged and intensified as Spotify's content library has grown exponentially over time.
The platform is a web-based application accessible to authorised spotify employees

The problem has emerged and intensified as Spotify's content library has grown exponentially over time.
The platform is a web-based application accessible to authorised spotify employees

What can be the solution

Solve?

Identify pain points in existing Spotify content management processes through research.


Solution Design: Develop a user-friendly platform that simplifies content management workflows.


Features that can help
- Intuitive interface for upload, categorization, and curation.
- Automated workflows for efficient content processing.
- Integration with existing systems for a smooth transition.
- Data visualization for tracking content performance and identifying trends.

Identify pain points in existing Spotify content management processes through research.


Solution Design: Develop a user-friendly platform that simplifies content management workflows.


Features that can help
- Intuitive interface for upload, categorization, and curation.
- Automated workflows for efficient content processing.
- Integration with existing systems for a smooth transition.
- Data visualization for tracking content performance and identifying trends.

User Persona

User Persona